Customers that choose to become certified by CTL for self-service warranty repairs receive reimbursements for repairs that are completed by one of the customer's own in-house CTL certified repair technicians.
In order for an Authorized Purchaser's internal IT staff to become certified to perform repairs and maintenance on in-warranty machines, that staff is required to demonstrate proficiency in technical knowledge relating to diagnosing and repairing CTL's various products. CTL issues separate certifications for the following platforms: Desktops, Notebooks and servers. Proficiency in diagnosing and repairing these products is demonstrated through an online training course followed by a "Hands-On" trouble-shooting evaluation and testing at CTL's Corporate Headquarters facility in Portland, Oregon. CTL will recognize the following professional certifications as a substitute for up-to 75% of the online training course: CompTIA A+, Microsoft Certified Professional (for Operating Systems), Microsoft Certified Systems Administrator, Microsoft Certified Professional Systems Engineer. CTL charges $499 per year for Desktop Certification, $799 per year for Laptop Certification and $999 per year for Server Certification to cover training and testing expenses. Certifications are valid for 1 year from the date of certification.
The Authorized Purchaser's organization will receive a rebate for each machine repaired by a CTL certified repair technician as follows: $25 for each desktop repair, $25 for each laptop repair and $40 for each server repair. Rebate is credited back to the Authorized purchaser's organization when CTL receives proper documentation of the repair and upon CTL's verification of the defective part.
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