The CTL No HassleTM Warranty
Overview
CTL's No HassleTM Warranty is designed to be simple and straightforward to make your life easier should you ever have an issue with a product that you purchase from CTL Corporation or an Authorized CTL Reseller. CTL Corporation warrants the products it sells to be free from defects in material and workmanship for a specific warranted period as stated below:
| CTL Product | Warranty |
| CTL Business and Engineering Class Desktop Computer Systems (The CTL Meridian, Nexus and Vector computer lines), and CTL Adventus Servers |
3 Year No HassleTM Warranty 3 years parts and depot labor |
| All CTL Monitors (CRT And LCD) |
3 Year No HassleTM Warranty 3 years parts and depot labor |
| All other CTL Computer Systems, Notebooks and Servers purchased with a bootable operating system. |
1 Year No HassleTM Warranty 1 year parts and depot labor |
| CTL Computer Systems, Notebooks and Servers purchased without a bootable operating system. | 1 year parts only |
| Standard Components, Peripherals and Accessories (Mainboards, CPU, Hard Drives, Modems, NIC's, CD-ROM's, ect) | 1 year parts only |
| Special Order Components, Peripherals and Accessories | 90 days parts only (from CTL), remainder from vendor |
Click here for detailed information on CTL Pixel Policy
Service Under Warranty
Product warranties begin on the date of the original purchase of a specific product from CTL Corporation or an Authorized CTL Reseller. Any product defect not originating from that of materials or workmanship will not be considered covered under warranty. Warranty work will not be covered if the product is not returned in original packaging and with a CTL issued Returned Merchandise Authorization Number (RMA).
In the event of the failure of a product purchased from CTL within it's warranty period due to a defect in material or workmanship, CTL will, at it's discretion, repair or replace the original product with a new, refurbished or similar product at no charge to the customer except that the customer will cover one way freight charge via UPS Ground to a specified CTL center. The product must be returned in its original packaging and with a copy of the original proof-of-purchase (recipt or invoice). In the event that a copy of the original proof-of-purchase is not available, if applicable, the warranty period will default to the original product's date of manufacture.
This warranty is contingent upon proper use of the product in question and does not cover products which have been modified or which have been subjected to unusual physical or electrical stress. Warranty for third party hardware and software, if any, is subject to the third party's warranty policy. This limited warranty does not include service or repair for damage from improper installation, abuse or modifications to the product not approved in writing by CTL Corporation. Any service repair outside the scope of this limited warranty shall be at the rates and terms of CTL Corporation or its Authorized Service Provider.
Monitor DOA Policy: CTL will replace, on a priority basis, any CTL monitor that CTL has shipped and that arrives at a site DOA (Dead on Arrival), with a new unit, provided that the monitor has not been physically damaged due to shipping or careless mishandling. The DOA period shall not exceed thirty (30) days from the date of the original CTL invoice.
This warranty is valid only within the United States.
Exclusions from CTL Corporation Limited Warranty Programs
All other expressed and implied warranties for CTL products purchased from CTL after January 1, 2002 are hereby disclaimed. If this product is not in good working order as warranted above, CTL Corporation's sole and exclusive remedy shall be repair or replacement as stated above. In no event will CTL Corporation be liable to the customer or any third party for any damages in excess of the purchase price of the product. This limitation applies to damages of any kind including any direct or indirect damages, lost profits, lost savings or other special, incidental or consequential damages. This holds true for situations even if CTL Corporation or an authorized CTL Corporation representative or dealer has been advised of the possibility of such damages or of any claim by another party. Some states do not allow the exclusion or limitation of incidental or consequential damages for some products, so the above limitation or exclusion may not apply to you. CTL Corporation's authorized resellers and service providers/partners may be changed, added or deleted, without notice or liability. CTL Corporation disclaims any authorized resellers and service provider/partner to the program. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.
Certain Terms and Conditions govern each CTL issued invoice and each CTL dealer application, and can be found on those documents. Those Terms and Conditions may supercede this warranty at the sole discretion of CTL Corporation.
Registration
Some CTL products include a Warranty Registration Card. To register these products, the end-user should complete the Warranty Registration Card, included with the product, and mail it along with a copy of proof of purchase within 10 DAYS of the purchase date to the CTL Corporation Service Department. Some CTL products require or have as an option, Electronic Warranty Registration. For these products, Warranty Registration should be completed online within 10 DAYS of the purchase date. If your system includes a CTL Corporation on-site warranty, you must fill out the separate Onsite Service Registration card and mail it to the CTL Corporation Service Department.
Returns (RMA) & Warranty Procedures
A customer that has an issue with a CTL product should first visit CTL's support site for information and/or updated drivers for the product in question.
If the issue persists, customers who purchased a CTL product from an Authorized Reseller should contact their Reseller directly for Warranty fulfillment. In the event that an Authorized Reseller is unable to fulfill CTL's Warranty, customers who purchased a CTL product from an Authorized Reseller may contact CTL's RMA Department at rma@ctl.info (800.642.3087 x 221) to obtain an RMA number and procedures for Warranty fulfillment.
Authorized Direct CTL accounts should first contact CTL Technical Support at support@ctl.info (800.645.8670) for issue resolution. In the event that the issue is not resolved, Authorized Direct CTL accounts should then contact CTL's RMA Department at rma@ctl.infom (800.642.3087 x 221) to obtain an RMA number and procedures for Warranty fulfillment.
Downloadable RMA Form (.pdf)
Click here for detailed information on CTL Pixel Policy